At Lumira, we are committed to ensuring that your order reaches you in the best condition. To achieve this, we kindly ask you to read the terms and conditions below before making a purchase: If the customer requests to cancel the order, and the order is under review, it can be canceled. However, if the order is in progress, the customer cannot cancel it. When requesting a refund or order cancellation, 5% of the value will be deducted for electronic payment refunds. If the customer requests to return the product, they will bear the shipping costs within 24 hours of receiving the order, and the products to be returned must be in their original packaging, with all accessories and gifts provided by the store. If the order has not been received by the shipping company and is returned to us, and the customer requests it to be shipped again, they will bear the shipping costs again. Orders cannot be returned or exchanged under any circumstances. The store is not responsible for any shipment returned to us due to the customer not responding to the shipping company's representative's calls, or for any shipment not received by the owner for 10 days. The store is not responsible for any delays in shipping and delivery caused by the shipping companies, as we do our best to dispatch orders as quickly as possible, and we have no control over external circumstances related to shipping companies. To ensure your satisfaction, if you have any inquiries, please contact us via email: [email protected]